Privacy Policy

Effective Date: Thu Aug 21 2025
Last Updated: Wed Aug 13 2025

About surva network

surva network is committed to protecting your privacy and handling your personal information responsibly. This privacy policy outlines the types of information we collect, our legal basis for processing this data, and your rights regarding the information you provide to us.

surva network is an international team that develops open-source software and operates game services and related tools. For any privacy-related inquiries, please contact our privacy team at support@surva.net.

Contact Information

Data Protection Officer: support@surva.net
General Privacy Inquiries: support@surva.net

Information We Collect and Legal Basis

To deliver optimal service quality, we collect various types of information depending on which services you use. Below we detail what we collect and our legal basis for processing:

Website Usage Information

What we collect: When you visit our website, we collect and store the following anonymous data:

IP address/hostname
General device information (operating system, browser version, screen resolution, language/country settings)
Visit date, time, and duration

Legal basis: Legitimate interest for website optimization and performance improvement
Purpose: This information is used solely to optimize our website performance and user experience.

Website Cookies

What we collect: Subject to your consent, we may place cookie files on your device to:

Recognize returning users
Maintain your login status across our services

Legal basis: Consent (where required by law) or legitimate interest

Cookie Categories:

Strictly Necessary: Essential for website functionality
Analytics: Help us understand website usage (requires consent in EU)
Functional: Remember your preferences
Advertising: Not currently used

You can manage cookie preferences through your browser settings or our cookie preference center.

Server Security

What we collect: To maintain the security and integrity of our servers, we may record complete IP addresses of connecting devices when necessary.

Legal basis: Legitimate interest in preventing security threats and attacks
Purpose: This serves our legitimate interest in preventing security threats and attacks.

Email Support

What we collect: When you contact us via email, we store:

Your name and email address
Any additional information you provide in your message

Legal basis: Legitimate interest in providing customer support
Purpose: This information is retained to process your support request effectively.

Sensitive Personal Information

We do not knowingly collect sensitive personal information such as:

Racial or ethnic origin
Political opinions
Religious beliefs
Health information
Biometric data for identification purposes

Data Retention

We retain your personal information for the following periods:

Website usage data: 12 months from collection
Support emails: 3 years after case closure
Security logs: 6 months from creation
Cookie data: As specified in individual cookie settings (typically 1-24 months)
Account data: Until account deletion plus 30 days for backup removal

Data is deleted automatically at the end of these retention periods unless legal obligations require longer retention.

International Data Transfers

As an international team, we may transfer your data outside your country of residence. We ensure appropriate safeguards through:

Standard Contractual Clauses (SCCs) for EU transfers
Adequacy decisions where applicable
Other appropriate safeguards as required by law

Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption in transit and at rest
Regular security assessments
Access controls and authentication
Employee training on data protection

Your Rights

Under applicable data protection regulations, you have the following rights regarding your personal information:

Right to Information: Request details about any personal data we store about you
Right to Correction: Request correction of inaccurate personal data
Right to Deletion: Request deletion of your personal data
Right to Restriction: Limit how we process your data
Right to Object: Object to certain types of data processing
Right to Data Portability: Receive your data in a portable format

To exercise any of these rights, please contact our privacy team at support@surva.net.

Regional-Specific Rights

For California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of sale/sharing of personal information
Right to non-discrimination for exercising privacy rights
Right to correct inaccurate personal information
Right to limit use of sensitive personal information

Important: We do not sell or share personal information for monetary value.

Global Privacy Control: We respect Global Privacy Control (GPC) signals from your browser.

For Canadian Residents (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act, Canadian residents can:

Access their personal information
Request corrections to inaccurate information
Withdraw consent where processing is based on consent
File complaints with the Privacy Commissioner of Canada

For UK Residents

Under UK data protection law, UK residents have rights including:

Right of access to personal data
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object to processing

For EU Residents (GDPR)

EU residents have comprehensive rights under the General Data Protection Regulation, including all rights listed in the "Your Rights" section above.

Children's Privacy

Our services are not directed to children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected such information, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

Tracking and Opt-Out Options

We do not perform user-specific tracking on our website. We only collect anonymous statistical information for website optimization purposes.

You may opt out of anonymous data collection by:

Enabling the "Do Not Track" feature in your web browser
Using our cookie preference center (where available)
Adjusting your browser's cookie settings

For browser-specific instructions, please consult your browser's documentation or support resources.

Third-Party Service Providers

Cloudflare

We utilize Cloudflare services to ensure optimal security, availability, and performance of our servers. Cloudflare operates multiple data centers within and outside the European Union and may cache and process transmitted data.

Data shared: IP addresses, request data, and technical information necessary for service delivery
Purpose: Security, performance optimization, and DDoS protection
Location: Global (including EU and non-EU countries)

For detailed information about Cloudflare's data handling practices, please review their privacy policy at https://www.cloudflare.com/privacy/.

Filing Complaints

You have the right to file complaints about our data handling practices with relevant supervisory authorities:

EU: Your local Data Protection Authority
UK: Information Commissioner's Office (ICO)
Canada: Privacy Commissioner of Canada
California: California Privacy Protection Agency
Other jurisdictions: Your local privacy regulatory authority

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, applicable regulations, or service offerings. We will notify users of material changes through our website or email where appropriate. We recommend reviewing this page regularly to stay informed of any modifications.

The invalidity of any individual section does not affect the validity of the remaining provisions.

Previous versions: Available upon request by contacting support@surva.net